Legal
01Who we are
Prime Techno Works (“we”, “us”, “our”) is a web and mobile app development studio based at 505, 31Five, Corporate Rd, Prahlad Nagar, Ahmedabad 380015, Gujarat, India. This policy explains how we handle personal information collected through this website and when you contact us by email, phone or WhatsApp.
We are responsible for the personal information described here. If you have any question about it, write to us at sales@primetechnoworks.com.
02Information we collect
Information you give us
- Enquiry form: the services you are interested in, your timeline and project details, your name, email address, phone or WhatsApp number (optional), company name (optional), and whether you would like to receive updates from us.
- Booking a call: when you book a call through our Calendly scheduler, Calendly collects your name, email address, the time you choose and any answers you add, and shares them with us.
- Email, phone and WhatsApp: anything you choose to share when you write to or call us.
- Projects: if you become a client, the contact, billing and project information needed to deliver the work.
Information collected automatically
- Website analytics: we use Vercel Web Analytics and Speed Insights to understand how the site is used and how fast it loads. They record aggregated data such as pages visited, referring site, browser, device type, country and page performance, without using cookies.
- Google Analytics: when enabled, Google Analytics 4 measures visits and enquiries with IP anonymisation switched on. It uses cookies, described below.
- Server logs: our hosting provider processes technical data such as your IP address, browser and the pages requested, so it can deliver the site and protect it from abuse.
We do not ask for, and ask you not to send, sensitive information such as passwords, payment card details or health data through the website.
03How we use your information
- To reply to your enquiry, understand your project and send you a proposal or estimate.
- To schedule and hold calls and meetings you request.
- To deliver, support and invoice the work if you become a client.
- To send occasional updates and insights, only if you ticked the box asking for them.
- To keep the website secure, filter spam and fix problems.
- To understand how visitors use the website so we can improve it.
- To meet our legal, tax and accounting obligations.
We use your information because you asked us to (for example by sending an enquiry), because it is needed to carry out a contract with you, because you gave your consent, or because we have a legitimate interest in running and improving our business. We never sell your personal information.
06International transfers
Some of our providers store or process data outside India, for example in the United States or the European Union. When that happens, we rely on providers that protect personal information to recognised standards.
07How long we keep it
We keep enquiry details for as long as we need them to respond and follow up, and for no more than two years after our last contact unless you become a client. Client and project records are kept for as long as the work lasts and afterwards for as long as the law requires, for example for tax and accounting. When information is no longer needed, we delete it or make it anonymous.
08How we protect it
The website is served over an encrypted (HTTPS) connection, access to enquiries is limited to the people who need it, and we use reputable providers with strong security practices. No method of sending or storing data is completely secure, but we work to protect your information and will act quickly if anything goes wrong.
09Your rights
Under India's Digital Personal Data Protection Act, 2023 and other laws that may apply to you (such as the GDPR if you are in the EU or UK), you can ask us to:
- tell you what personal information we hold about you and how we use it;
- correct, complete or update it;
- delete it, where we no longer need to keep it;
- withdraw your consent, for example to stop receiving updates;
- object to or limit how we use it, or give you a copy in a portable format, where the law provides for it;
- nominate another person to exercise these rights on your behalf.
To make a request or raise a concern, email sales@primetechnoworks.com. We will reply within 30 days. If you are not satisfied with our response, you can complain to the Data Protection Board of India or to your local data protection authority.
10Emails and updates
We only send updates and insights if you asked for them. Every email includes a way to unsubscribe, or you can simply reply and ask us to stop.
11Children
Our website and services are meant for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has sent us their details, please contact us and we will delete them.
12Other websites
Our website links to other services, such as WhatsApp, Calendly and our social media pages. Their own privacy policies apply when you use them.
13Changes to this policy
We may update this policy as our website or the law changes. The date at the top shows when it was last updated, and significant changes will be highlighted on this page.
14Contact us
For any question or request about your personal information, contact our grievance officer:
Prime Techno Works
505, 31Five, Corporate Rd, Prahlad Nagar, Ahmedabad 380015, Gujarat, India
Email: sales@primetechnoworks.com
Phone: +91 98983 84233